Refund policy
Return & Refund Policy
Last Updated: June 2026
At Luxcore, we are committed to providing quality products and a positive shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Returns
Due to the personal and hygiene-related nature of our products, we do not accept returns of used, opened, or customer-damaged items.
Returns may only be accepted if:
-
The item arrives damaged during transit.
-
The item received is defective upon delivery.
-
You receive the wrong product.
To be eligible for a return request, you must contact us within 48 hours of receiving your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at:
Include:
-
Your Order Number
-
Full Name
-
Clear photos of the product
-
Photos of the packaging
-
A brief description of the issue
Our team will review your request and respond within 2–5 business days.
Refunds
Once your request has been reviewed and approved, refunds will be processed to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider and bank.
Non-Refundable Situations
Refunds will not be issued for:
-
Change of mind after purchase
-
Incorrect address provided by the customer
-
Failure to accept delivery
-
Delayed deliveries caused by courier partners
-
Products that have been opened, used, or damaged after delivery
-
Orders placed with incorrect information provided by the customer
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be guaranteed.
To request a cancellation, contact us immediately at:
Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
We are committed to resolving genuine concerns as quickly as possible.
Luxcore
Breathe Better. Naturally.