Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Luxcore.
We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping timelines, and delivery.
Order Processing
All orders are processed within 1–3 business days after they are placed.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
Within India
-
Metro Cities: 4–8 Business Days
-
Tier 2 & Tier 3 Cities: 5–10 Business Days
-
Remote Locations: 7–14 Business Days
Please note that delivery times are estimates and may vary depending on your location and courier availability.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS.
Tracking information may take up to 24–48 hours to become active after shipment.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any promotional free shipping offers will be clearly stated on the website.
Delivery Delays
While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:
-
High order volumes
-
Weather conditions
-
Courier service disruptions
-
Public holidays
-
Remote delivery locations
-
Circumstances beyond our control
Luxcore is not responsible for delays caused by third-party courier partners.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address, phone number, or delivery information is provided, we may be unable to guarantee successful delivery.
Additional shipping charges may apply if a package needs to be re-shipped.
Failed Deliveries
If a customer is unavailable to receive the package or repeatedly fails delivery attempts made by the courier partner, the order may be returned.
In such cases, re-shipping charges may apply.
Lost or Damaged Packages
If your package arrives damaged or if you believe it has been lost during transit, please contact us immediately.
Email:
Please include:
-
Your Order Number
-
Full Name
-
Photos of damaged packaging (if applicable)
-
Description of the issue
Our team will investigate and assist you as quickly as possible.
Contact Us
For any shipping-related questions, please contact:
We are happy to assist you with your order.
Luxcore
Breathe Better. Naturally.